Frequently Asked Questions
How do I pay for my order?
Online, it’s safe and secure. We use WorldPay one of the world's most recognisable online payment systems. If you have used a card to buy something recently then more than likely Worldpay is the platform you have used.
You can use a bank transfer if you wish. We can supply bank details upon request.
Why do I need to attest?
The simple reason is that it attestation verifies documents as genuine which is vital when schools are employing UK staff and offering a fully integrated British education. Check our simple video explanation below.
​
What happens if my certificates are not approved for attestation?
​
This is extremely rare, once we have got past the notary phase. We will ask the issuing body why that step of the process failed and resubmit as needed. This could incur an extra cost or additional time to complete the process. We will advise at the time.
Can I complete any part of the process myself?
You can use your own notary if you wish and then we can complete the process for you. You can also do the same with the FCO attestation but remember all phases must be completed in order and you may have to present yourself in person at the embassy to complete the notary or apostille process.
What is 'The Process'
Basically:
The Notary authenticates the document.
The FCO Apostille authenticates the Notary.
The embassy then legalises the document for use in their country.
A document has to be signed and sealed by a Notary they then must get a certificate from the Foreign and Commonwealth Office.
This certificate is an Apostille and it confirms that the signature and seal of the Notary is genuine.
The final stage of the process is to take it to the Embassy of choice to be legalised for use in that particular country.
What is a notary and why not a solicitor?
​
NOTE CHINESE AUTHORITIES ONLY RECOGNISE A NOTARY SEAL AND RIBBONS TO BIND TOGETHER DOCUMENTS.
Only a registered notary can 'notarise' a document with a notary seal.
Please check any 'notary' you take your documents to is an actual notary.
This could save a lot of time and expense, you can check on the Notaries Society website.
The description of the work a notary undertakes (taken directly from their website) is as follows:
Preparing and authenticating powers of attorney for use overseas
Dealing with purchase or sale of land and property abroad
Authenticating foreign wills and providing documents to deal with the administration of the estates of people who are abroad, or owning property abroad
Authenticating personal documents and information for immigration or emigration purposes, or to apply to marry or to work abroad, such as education or professional qualifications or declarations of freedom to marry
Authenticating company and business documents and transactions or providing certificates as to the status of a company or the identity of its directors
​